InHelp grew from the needs of Poland's largest SaaS companies. A system handling one million accounts and hundreds of tickets daily.
InvoiceOcean — how InHelp serves one million accounts
InvoiceOcean is Europe's leading invoicing platform — over one million accounts in 8 language versions. InHelp is the system that handles all customer support.
🇵🇱🇬🇧🇪🇸🇺🇦🇨🇿🇩🇪🇸🇰🇫🇷
1M+
registered accounts
10+
years on market
30+
CS agents
How customer service grew
Started with one person. Today 30+ agents serve one million accounts — and the system suggests, automates and learns on its own.
3
2015
Beginnings
Small team, founders answer phones and emails themselves.
11
2020
Growth
Dedicated CS team. Chat, VoIP, CRM, forum. Processes, training, specialization.
30+
2025
InHelp
AI suggests answers, knowledge base grows on its own, widget recognizes customers.
Interactions handled dailygrowth with team and AI
50
120
200
350
450
+ AI
650+
20152017201920212024Today
Team Team + AI
“
InHelp gives us exactly what we need — AI that knows our documentation and immediately suggests answers, plus a widget that recognizes logged-in customers. With 8 language versions, it's huge value.
Two sides of one system
Drag the slider to see what the customer sees — and what the operator sees.
Fakturownia customerInHelp operator
InvoiceOcean Helpdesk
My tickets+ New
#2613-1356KSeF export error
Mar 26 Resolved
#2608-1528How to change invoice data?
Feb 20 Open
#2606-1098Where is InvoiceOcean pricing?
Feb 5 Open
New ticket
Title
How to change invoice data?
Problem description
Hello, I issued an invoice with wrong tax ID. Can I change it without issuing a correction? Invoice no. FV 2024/03/1528.
Save
powered by InHelp
Ticket#2608-1528OpenHighFakturownia PL
Jan Kowalski· Pro Plan · F-28471
How to change invoice data?
Hello, I issued an invoice with wrong tax ID. Can I change it without issuing a correction? Invoice no. FV 2024/03/1528.
Call 4:32+48 601 234 567
"...I wanted to change the tax ID on the invoice..."
Transcription · Play
AI Suggestion91%
You can edit contractor data on an issued invoice. If sent to KSeF — a correction is needed.
SendEdit
Internal noteMichal B.
Invoice not sent to KSeF. OK to edit.
What if the customer finds the answer themselves?
Knowledge base with built-in AI in Fakturownia — two paths to an answer.
Help
Search articles
InvoiceOcean - Knowledge Base×
how to send to ksef
×
✨ AskSearch
Sending invoices by email
Sending invoices
How to send invoices from Fakturownia to KSeF?
KSeF
Adding multiple email addresses for sending
Sending invoices
Editing and canceling invoices sent to KSeF
KSeF
FAQ: KSeF integration in Fakturownia
KSeF
powered by InHelp
✨ Ask AI
InvoiceOcean - Knowledge Base×
how to send an invoice to ksef?
This answer was generated automatically by AI based on our knowledge base.
You have two options for sending invoices to KSeF: automatic i manual.
Automatic mode
Go to Settings > Integrations > KSeF
Toggle on Auto-send
From now on click Save — system sends automatically.
Manual mode
When issuing, choose Save and send to KSeF.
Source: How to send invoices from Fakturownia to KSeF?
powered by InHelp
Why InHelp
AI Suggestion94%
Go to Settings → Integrations → KSeF and click Activate.color:var(--accent)">[KB link]"
What else happens behind the scenes when the team serves customers.
Call: +48 601 234 5674:32
Jan KowalskiPro Plan
Ticket title (auto):
Change tax ID on invoice
Create ticket
"...I wanted to change the tax ID because I entered the old number..." ▶ 0:00 / 4:32
Snooze until:
Apr 30, 2026
Snooze
“
After closing a ticket, the system suggests a knowledge base entry. Our documentation grows with every resolved issue — and customers increasingly find answers on their own.