Built-in AI assistant cuts response time by 60%. It reads the ticket, searches the knowledge base and proposes a ready answer — the agent clicks Send.
AI analyzes the ticket content and searches the knowledge base to propose a ready answer. The agent can send it with one click or edit it. Every suggestion includes a confidence score and article source.
AI recognizes the ticket type (billing, technical, feature request) and automatically sets the priority. Zero manual categorization — every ticket reaches the right person immediately.
AI detects frustrated or angry customers and flags their tickets for priority attention. Before the situation escalates, you have a chance to step in.
The chatbot answers customers on your website around the clock — using your knowledge base. When unsure, it hands off to a human agent. Zero missed questions outside business hours.
Semantic search — not just keywords. AI understands the meaning of the question and finds relevant articles, even if the customer used different words than the article author.
When a ticket is transferred to another agent, AI creates a concise summary of the entire conversation. The new agent has instant context — no need to read dozens of messages from the start.
Customer writes in German, agent sees the content in English — and replies in English. AI translates automatically in both directions. Serve customers from across Europe without language barriers.
AI compares new tickets with existing ones and flags similar or duplicate requests. No more answering the same question multiple times — one issue, one resolution.
The more tickets get resolved, the better AI suggestions become. The model learns from answers accepted by agents and adapts to the specifics of your business.
AI in InHelp is designed with privacy and European law compliance in mind.