Email, chat, forms, phone, knowledge base — all in one panel. The customer chooses how to reach you, the agent replies from one place.
All channels in one view — one agent, full context
Connect as many channels as you need. Each new channel adds to the same unified queue.
Shared inbox for your entire team. Connect any email address via forwarding or IMAP — customers write as usual, you reply from one panel.
Live chat widget embedded on your website. Customer types, agent responds in real-time. When agents are offline — AI chatbot or offline form handles it.
Embed a contact form on your website. Customer submits — the ticket goes straight into the queue. No email, no manual transcription.
Phone calls as helpdesk tickets. Integrates with Datera, SuperVoIP, Plivo, Twilio and Vonage. Every call — recording and history in one place.
Self-service portal for customers. Articles, FAQ, guides — all in one AI-searchable place. Customers find answers before contacting support.
Facebook Messenger integration. Messages from Facebook customers land directly in InHelp queue — no tab switching, no separate inbox.
WhatsApp Business API integrated with InHelp. Customers message via WhatsApp, agents reply from the helpdesk panel — no phone, no mobile app required.
Add email, install the chat widget, connect a VoIP number. Each channel takes just a few minutes to configure.
Email, website chat, form, phone — the customer picks whatever is most convenient for them.
All tickets in one queue. Agent sees history, channel, context — and responds without switching tools.
Create a free account and start handling customers from all channels in 2 minutes.