InHelp grew from the needs of Poland's largest SaaS companies. A system handling one million accounts and hundreds of tickets daily.
1M+
registered accounts
30+
CS agents
650+
interactions daily
8
language versions
Case study
InvoiceOcean.com — how InHelp serves one million accounts
InvoiceOcean.com is one of Europe's leading invoicing platforms. Over one million accounts, 30+ agents, 8 language versions. InHelp is the system that powers all customer support.
🇵🇱🇬🇧🇪🇸🇺🇦🇨🇿🇩🇪🇸🇰🇫🇷
1M+
registered accounts
10+
years on market
30+
CS agents
How customer service grew
Started with one person. Today 30+ agents serve one million accounts — and the system suggests, automates and learns on its own.
3
2015
Early days
Small team, founders answer phones and emails themselves. Everyone does everything.
11
2020
Growth
Dedicated CS team. Chat, VoIP, CRM, forum. Processes, training, specialization.
30+
2025
InHelp
AI suggests answers, knowledge base grows automatically, widget recognizes customers.
Interactions handled dailygrowth with team and AI
50
120
200
350
450
+ AI
650+
20152017201920212024Today
Team Team + AI
“
InHelp gives us exactly what we need — AI that knows our documentation and immediately suggests answers, plus a widget that recognizes logged-in customers. With 8 language versions, it's huge value.
Piotr Wajszczuk
Product Manager & Team Leader CS, InvoiceOcean
Two sides of one system
Drag the slider to see what the customer sees — and what the operator sees.
InvoiceOcean CustomerInHelp Operator
InvoiceOcean Helpdesk
My tickets+ New
#2613-1356Error exporting to KSeF
26 mar · Resolved
#2608-1528How to change invoice data?
20 lut · Open
#2606-1098Where to find the pricing?
5 lut · Open
New ticket
Title
How to change invoice data?
Problem description
Hello, I issued an invoice with an incorrect contractor tax ID. Can I change it without issuing a correction? Invoice no. INV 2024/03/1528.
Save
powered by InHelp
Ticket#2608-1528OpenWysokiInvoiceOcean
John Smith· Plan Pro · C-28471
How to change invoice data?
Hello, I issued an invoice with an incorrect contractor tax ID. Can I change it without issuing a correction? Invoice no. INV 2024/03/1528.
Rozmowa 4:32+1 555 234 567
"...I wanted to change the tax ID on the invoice..."
Transcription · Play
AI Suggestion91%
"On an issued invoice, contractor data can be changed in edit mode. If sent to KSeF — a correction is needed."
SendEdit
Notatka wewn.Mike T.
Invoice not sent to KSeF. OK to edit.
What if the customer finds the answer themselves?
AI-powered knowledge base built into InvoiceOcean — two paths to an answer.
Help
Search articles
InvoiceOcean - Knowledge base×
how to send to ksef
×
✨ Ask AISearch
Sending invoices by email
Sending invoices
How to send invoices from InvoiceOcean to KSeF?
KSeF
Adding multiple email addresses
Sending invoices
Editing and cancelling KSeF invoices
KSeF
FAQ: KSeF integration
KSeF
powered by InHelp
✨ Ask AI
InvoiceOcean - Knowledge base×
how to send invoice to ksef?
This answer was generated automatically by AI based on our knowledge base.
You have two options for sending invoices to KSeF: automatic i manual.
Automatic mode
Go to Settings > Integrations > KSeF
Enable toggle Send automatically
From now on you click Save — system sends automatically.
Manual mode
When creating, select Save and send to KSeF.
Source: How to send invoices from InvoiceOcean to KSeF?
powered by InHelp
Why InHelp
AI suggests answers
System searches knowledge base and proposes a ready response. Agent clicks Send or edits. Response time 60% shorter.
AI Suggestion94%
"Prosze wejsc w Settings → Integrations → KSeF i kliknac Aktywuj. Instrukcja krok po kroku: [link do KB]"
Baza wiedzy · Integrations
SendEdit
Ticket resolved
Add to knowledge base?
Subject: How to activate KSeF in InvoiceOcean
Add to KBSkip
Knowledge base grows by itself
After closing a ticket, system asks: “Add to knowledge base?”. Customers find answers on their own — fewer repeats, better experience.
Widget on website
Customer clicks help icon, sees their tickets and can create new ones. System knows who's asking and their plan.
What else happens in the background while the team handles customers.
Call: +1 555 234 5674:32
John SmithPlan Pro
Title ticketu (auto):
Change tax ID on invoice
Create ticket
"...I wanted to change the tax ID on the invoice, I entered the wrong number..." ▶ 0:00 / 4:32
Snooze to:
Apr 30, 2026
Snooze
“
After closing a ticket, the system suggests a knowledge base entry. Our documentation grows with every resolved issue — and customers increasingly find answers on their own.